Question 1

What are the membership requirements?

Accepted Answer

21+ Driver Age, no major moving violations in last 24 months, minimum of 3 years auto insurance history, no major at-fault claims in the past 3 years, and a minimum 620 credit score.

Question 2

What does the member onboarding process entail?

Accepted Answer

SMS verification, driver's license verification and DMVR check, soft credit check, and identity verification via Selfie.

Question 3

How do I cancel my subscription?

Accepted Answer

Because we offer terms as short as 6 months, our recommendation is to run out the remainder of your subscription. However, if you still want to cancel early, you may cancel with an early exit fee equal to one (1) month’s payment on a 6-month subscription, two (2) month’s payment for a 12-month subscription, or four (4) month’s payment for a 24-month subscription.

Question 4

How does the monthly mileage limit work?

Accepted Answer

Mileage overages are calculated on a monthly basis and billed at $0.45/mile. All overages will be billed in addition to your base monthly payment prior to tax being calculated.

Question 5

Can I add additional drivers to my Evoke subscription?

Accepted Answer

Yes, additional drivers can be added to the vehicle, but they must meet all the membership requirements.

Question 6

Is insurance included in my Evoke subscription?

Accepted Answer

Yes.

Question 7

How does the residential charging system installation work?

Accepted Answer

We will conduct a virtual home visit to understand your current electrical setup and the requirements for the Level 2 charger installation. The simplest of installations will be nothing more than utilizing a SplitVolt (https://www.splitvolt.com/product/splitvolt-nema-10-30-switch-sps/)device that safely utilizes the power from a 240V dryer plug allowing the Level 2 charger to be plugged in.

Question 8

Does the residential charge system need to be installed prior to accepting the car?

Accepted Answer

No, in fact, the installation will likely happen after the delivery of the vehicle. We attempt to coordinate as closely as possible to minimize the impact on charging, however, the fast charging credits you're allotted each month will keep you going while awaiting the home installation.

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